AboutAcademicsAdmissionsAlumni and FriendsAthleticsCampus Life
Home >
Information Technology > Self-Help/FAQs
page tools :


= For Windows/PC
 Apple/Mac OSX
= For Apple/Macs
= Any platform
Windows/PCDetection and Removal Assistance from McAfee
Windows/PCMcAfee VirusScan Installation Guide
Windows/PCLicense Expiration Notice from "McAfee Service Notification"
Apple/Mac OSXInstalling McAfee VirusScan 8.5 for Mac OS X
McAfee's Listing of the Latest Hoaxes
Network/Wireless/Internet Access
How to Access the Wireless Network on Campus
Windows/PCClean Access FAQ
Windows/PCClean Access Installation Guide
Connecting to the CCSU-Secure Wireless Network (PC, Mac, Mobile Devices)
Windows/PCHow to Access Your Netshare from Campus Using Windows
Apple/Mac OSXHow to Access Your Netshare from Campus with a Mac
Netshare Request Form (Faculty/Staff Only)
Remote Access
Windows/PCApple/Mac OSX
Accessing Network Drives From Home
Using the VPN to Connect to the CCSU Network
Using the Remote Application Server to access Microsoft, statistical/mathematical, Banner INB, and other applications from off-campus
Apple/Mac OSXConfiguring the Remote Application Server (Citrix) an iPad
Web Sites/Web Pages
Methods for Accessing a CCSU Web Site for Editing
Requesting and Updating CCSU Web Sites
Editing a CCSU Web Site with Dreamweaver
Finalsite FAQ
Microsoft Office/Windows
 Windows/PCMicrosoft Office 2013 Upgrade Plans
Windows/PCUpgrade to Office 2010 (faculty/staff, on campus only)
Apple/Mac OSXUpgrade to Office 2011 (faculty/staff, on campus only)
 Microsoft Office Home Use Software (faculty/staff)

Getting Started with Office 2010


Microsoft Office 2010 Quick Reference


Microsoft Outlook 2010 Quick Reference

Windows/PCMicrosoft Word 2010 Quick Reference
Apple/Mac OSXGetting Started with Office 2011
Windows/PCMicrosoft Office Help and How-To
Windows/PCMicrosoft's General Support Link
Windows/PCInstalling Microsoft Groove 2007
Learn about Microsoft’s Ultimate Steal program! (Students)
Windows/PCWindows 7 Quick Reference
 Windows/PCWindows 7 Help and How-to
Blackboard Learn
Blackboard Learn Tips, Tutorials, Manuals
Math/Stat Application Resources
Apple/Mac OSXConfiguring Outlook 2011 for Mac
Windows/PCOutlook 2007/2010 Client Access (Off-Campus)
Windows/PCOutlook 2013 Client Access from Windows 7 (Off-campus)
Windows/PCOutlook 2013 Client Access from Windows 8 (Off-campus)
Windows/PCArchiving Outlook Mail Folders
Campus Listserv Instructions
CCSU E-mail Frequently Asked Questions
Getting started with Outlook Web Access (OWA)
Apple/Mac OSXSetting up Exchange E-mail on the iPhone, iPad, or iPod Touch
Setting up Exchange E-Mail on a smartphone, Blackberry or tablet
Forefront Online Security for Exchange - New Anti-Spam Solution FAQ
Forefront Online Security for Exchange - Instructions
Apple/Mac OSXEntourage Junk Mail Filter
Spell Check in Outlook Web Access Light
Keeping Your E-Mail Account Safe!
 ConnSCU WebEX Support
 CSU WebEx Service Site
 WebEx Getting Started Guide
 Windows/PC WebEx One-Click FAQs
Windows/PCInstalling/Deleting a Network Printer on a PC
Windows/PCHow to Select a Default Printer (PC)
Installing/Deleting a Network Printer on a Mac
Installing/Deleting an HP Designjet Network Printer on a Mac Running Leopard
Obtaining a New Printer or Scanner (CCSU Equipment)
HP Color LaserJet 4600 Series Maintenance
HP Color LaserJet 8500/8550 Series Maintenance
Banner INB/WebCentral-Banner Web
Banner General Assistance
Banner Software Documentation
Banner 7 Fundamentals
How to Request a Banner Account
Banner Password Procedures
Registering for Classes
Degree Evaluation Information and Instructions
Faculty Guide to WebCentral - Banner Web
 Java Update for Banner INB
Tips, Tricks and Other Useful Information
Resetting your BlueNet Account Password
SelectSurvey.NET Survey Tool Information
Windows/PCHow to Defragment Your Hard Drive (PC)
System and Network Security Best Practices
Why use Surge Suppressors?
Apple/Mac OSXMaintenance Tips for Macs
Free Software Downloads for Students
Locking a Mac
iPad FAQ
Windows/PC Using a Portable/USB Storage Device on a Wynterminal
 Register a Gaming Device (Residence Hall Students)
 Free AutoDesk/AutoCAD Software available to Students

Need Technical Support?


Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
Walk-in Technology Support
Click here for support information.


Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.


Like us on

Follow us on


email page print page small type large type large type
powered by finalsite